How Oneflame Solutions handles your information.

This policy explains what information Oneflame Solutions collects, how it is used, and how SMS consent is handled for website inquiries, project updates, voicemail follow-up, and support.

Effective date: July 8, 2026

Information We Collect

When you contact Oneflame Solutions, request a website quote, ask for a site review, leave a voicemail, or use a website form, we may collect:

Name, business name, email address, phone number, and website URL.
Project details, service needs, form messages, appointment or voicemail information, and support requests.
SMS opt-in status and the consent disclosure shown when you submitted a form.
Basic technical information such as IP address, browser user agent, timestamps, and security or rate-limit records.

How We Use Information

We use submitted information to respond to inquiries, prepare quotes, review websites, provide website development services, schedule project communication, follow up on voicemail, send requested notifications, maintain records, protect the site from abuse, and comply with legal or carrier requirements.

SMS Consent and Messaging

SMS consent is optional. Checking an SMS consent box is not required to buy services from Oneflame Solutions. If you opt in, Oneflame Solutions may send text messages about your website inquiry, project updates, appointment scheduling, voicemail follow-up, and support.

Message frequency varies based on your inquiry or project activity. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. You can also contact projects@oneflamesolutions.com.

By checking this box, you agree to receive SMS messages from Oneflame Solutions about your website inquiry, project updates, appointment scheduling, voicemail follow-up, and support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Mobile Information Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator Opt-In data and consent. This information will not be shared with any third parties.

How We Share Information

Oneflame Solutions does not sell or rent your personal information. Information may be shared only when needed to provide services you requested, operate secure business systems, comply with law, prevent abuse, or complete work with vendors acting on Oneflame Solutions' behalf. SMS opt-in data and consent are excluded from sharing as stated above.

Opt-In Message

After you opt in to SMS, the first confirmation message may say:

Oneflame Solutions: Thanks for opting in to receive SMS messages about your website inquiry, project updates, appointments, voicemail follow-up, and support. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out. Reply HELP for help.

Data Retention

Inquiry, project, voicemail, and support records are retained as long as needed to provide services, maintain business records, resolve disputes, comply with legal obligations, and document SMS consent. Records that are no longer needed may be deleted or archived.

Security

Oneflame Solutions uses reasonable administrative and technical safeguards to protect submitted information. No website, email system, SMS service, or internet transmission can be guaranteed completely secure.

Your Choices

You may request access, correction, or deletion of your information by emailing projects@oneflamesolutions.com. You may opt out of SMS at any time by replying STOP to a message from Oneflame Solutions.

Contact

Questions about this policy or Oneflame Solutions' privacy practices can be sent to projects@oneflamesolutions.com.